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2nd Shift - Production Server/Desktop Administration - UC4 Scheduler

2nd Shift: Tuesday-Saturday (2:30pm-11pm cst)

The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. You would be a technical liaison to teams to ensure that operational readiness best practices are being adhered to.

Primary Duties and Responsibilities

• Focus on shifting the overall operational posture from re-active to pro-active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Employing first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing approved software. (Service Now/Remedy)
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.

Technical Skills

• Working knowledge of ITIL principles
• Understands technical monitoring and metrics
• Sophisticated understanding of enterprising technology
• Understanding of Scheduling (UC4/Control-M)
• Network
• Unix/Linux
• Windows
• Storage
• Mainframe
• MQ (stop/start/recycle)
• Mature understanding of the relationship between software and hardware
• Knowledge of Clearing and Finance industry
• Knowledge of Application life cycle and deployment
• Bachelor's degree 
• 5+ years of OS390 JCL and IBM utilities
• 5+ years working in a multi-platform environment including Windows, Linux/Unix and Storage.
• Strong network knowledge heavily favoured.
• 5+ years working knowledge of an open systems scheduling product (UC4).
• 3 + years work knowledge of cloud environment
• DevOps experience desired but not required.