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San Jose, California - USD Full Time Posted: Thursday, 11 July 2019
 
 

The Channel Operations Specialist is a key member of the Channel Sales & Operations team. This role is responsible for managing day-to-day operations supporting our channel eco-system from onboarding of new partners, management of all partner systems, support and tools and managing partner compliance.

The successful candidate will have strong project management, operations, communication, and reporting skills.

What You Will Do:

  • Serve as system administrator for all channel operations platforms including Partner Portal, Salesforce, OKTA and our learning management systems
  • Be responsible for Partner email(s) alias, ensure fast turnaround for any partner questions and appropriate escalation of any issues
  • Support onboarding of any new partners including co-ordination of contracts and system set-up
  • Mange partner program compliance; provide reporting and measurement of partner performance against program requirements
  • Participate in any channel related user acceptance testing (UAT) for any channel system enhancements or updates
  • Provide operations support for any partner not-for-resale (NFR) requests
  • Support various reporting asks and assist the Channel team with other ad-hoc reporting requests

What You Bring to our team:

  • Bachelor s degree in business management, human resources, or communications
  • Three years of related experience, including learning management or program management
  • Proficiency using Microsoft Office applications (PowerPoint, Word, Excel) PIVOT TABLES
  • Strong attention to detail
  • Strong analytical and reporting skills
  • Strong organizational skills with a proven ability to deliver quality projects on time
  • Excellent written and verbal communication skills
  • Strong proficiency in S ALESFORCE
- provided by Dice

San Jose, California, United States of America
IT
USD
Nelson Technology
Nelson Technology
JS6874_553446FA9FD472A4529BFB24590F9B51/728375158
7/11/2019 4:22:30 PM

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