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Le Roy, New York - USD Full Time Posted: Friday, 8 November 2019
Job Description
Supervises and coordinates the daily operation and staff of the Concierge Service Department. Oversees the overall service delivery operations of the lobby and entrance areas and facilitates operations and guest service activities.

Responsibilities Include:
  • Prioritizes, schedules, assigns and monitors work to optimize operational service.
  • Supervises, trains, disciplines and evaluates the performance of staff. Ensures performance appraisals are completed in a timely manner.
  • Maintains employee time and attendance records and submits weekly payroll time sheets.
  • Provides oversight of all CCMC amenities, functions and appearance.
  • Manages logistics and quality of all work performed in order to provide a clean, functional, and hospitable and welcoming environment for patients, families, and visitors.
  • Identifies improvement opportunities or deficiencies and collaborates with support service departments to ensure optimal operations and guest service.
  • Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations. Escalates issues to appropriate departments and/or management, as required.
  • Collaborates with management and staff to develop best practice patient and family centered care initiatives. Formulates implements and evaluates strategies to improve the patient and family experience.
  • Analyzes patient experience scores for performance improvement trends. Reports findings to executive management.
  • Performs related duties, as required.

  • Bachelors Degree, required. Degree in hospitality services or hotel management, preferred.
  • Minimum of three (3) years customer service or related experience, required.
  • Minimum of two (2) years in a leadership role, preferred.
  • Working knowledge of PC applications, required.
  • Demonstrated interpersonal and communication skills. Ability to respond in a caring, empathic and calming way with people.
  • Bi-lingual, preferred.

Le Roy, New York, United States of America
Northwell Health
Northwell Health
11/8/2019 10:30:50 AM

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