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Fort Lauderdale, Florida - USD Full Time Posted: Saturday, 12 August 2017
Job Description

The Level 1 Support Desk Professional is a dynamic and passionate follower of technology that believes in always finding the best way to provide remote and onsite support for PCs, networking equipment, servers, and desktop software for a variety of diverse small, medium-sized and enterprise organizations. This position is based in our Fort Lauderdale FL, Headquarters.

SUPPORT the Clients, GROW with the Business

When it comes to providing support via the helpdesk, the right candidate has the best intentions of the company and client in mind always. They report to the service desk manager but are part of a team and believe in the future of the organization. They perform a wide variety of IT support ranging from desktop and peripheral support to simple server and network issues, as dictated by client request and company workload. The right candidate for this position is open minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.

Be part of an EXCITING, FAST-paced and DYNAMIC Team!

The right candidate must love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.

BENEFITS come with the territory

  • Company sponsored 401K
  • Paid vacation
  • Performance-based bonuses
  • Training
  • Other perks that make this a great place to work, learn, and grow

Salary is commensurate with experience level.

Desired Skills & ExperienceKey non-technical expectations

  • Doesn't avoid a challenge and is willing to step up to opportunity
  • Only Great worth ethic need apply (Made a mistake? Own up to it and learn)
  • Comes up with solutions and not excuses
  • Attention to detail is a MUST
  • Show us you can work/play well with others in and outside the team
  • Demonstrate a willingness to improve yourself and grow with the organization
  • Appreciate a diverse team and the variety that comes in the MSP industry
  • Have an EPIC personality

1+ years of experience and/or familiarity in supporting:

  • TCP/IP, DNS and SMTP
  • Network connectivity and networking equipment for LAN/WAN topologies, ( ie routers,
    firewalls, managed switches, WLANs and NAT)
  • Microsoft Windows XP/Vista/7/8/10
  • Microsoft Outlook, Office Suite, Office 365 Suite
  • Various Antivirus software packages and remote access solutions: TeamViewer, VNC, etc.
  • Microsoft Active Directory administration
  • Understand support tools, techniques, and how technology is used to provide IT services
  • Internet-related technologies, including - Registrars, SSL and hosting providers
  • Be driven to develop a solid "knowledge base" of best practices, problem resolutions for each of the above-mentioned technologies

Considered a plus:

  • Prior experience in an MSP or support environment is highly desirable
  • Microsoft Exchange (2003-2013) and Microsoft Server (2003-2012, including SBS)
  • Server hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methods
  • LabTech or similar RMM experience
  • ConnectWise experience or similar PSA experience

Only local candidates need apply. (Office is located in Fort Lauderdale, FL)

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Company Description WheelHouse IT is a company that advances businesses with innovative, cost-effective IT technical solutions. We understand your business, not just your technology. As a Managed IT Service Provider, WheelHouse IT delivers robust solutions to the technological needs of corporations, small and midsize businesses, non-profits, and educational organizations. We are headquartered right here in Fort Lauderdale with offices New York and Los Angeles. When businesses partner with us they are partnering with a team of 50 passionate IT professionals.

WheelHouse IT currently is the only Managed Service Provider to hold the prestigious title of Microsoft Gold Platform Partner in the Southeast US. We also recently were listed by the Channel Company as one of the top 150 Managed Service Providers in the USA. Currently, we are in the running to be named one of INC 5000's fastest growing companies. In June WheelHouse IT ranked by MSP Mentor at 127th in the world for our industry and 108th for North America. Topping this off WheelHouse IT was also awarded 2017 Microsoft's Southeast Partner of the Year.

Fort Lauderdale, Florida, United States of America
WheelHouse IT
WheelHouse IT
8/12/2017 4:48:21 PM

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