National Desktop and Field Engineer - Technology - CSC - Counter Terrorism Policing HQ

The starting salary is £43,227, which includes allowances totalling £2,841.

The salary is broken down as £40,386 basic salary, which will increase annually until you reach the top of the scale £45,615. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.

Location: East Birmingham

Behind Counter Terrorism Policing (CTP) is a remarkable tech team, helping to keep the UK safe. As a National Desktop & Field Engineer, you'll join this unique unit in an exceptionally challenging role. It's a fast-paced, diverse environment where your tech skills will be crucial. Our team is determined to protect the country. Are you?

Join us in this fulfilling role and you'll be supporting CTP across the UK and overseas. Your main task will be to manage problems with a range of hardware including cryptographic devices. Our portfolio is mainly off the shelf but rest assured you'll get the training to handle bespoke tech. You'll also get the chance to work with the Desktop Manager, Field Support Team Leader and the wider technical/project teams.

Day to day, you'll take ownership of hardware faults, liaising with hardware users and resolution teams. You'll need to explain technical issues clearly, so concise communication will be key. We're also looking for the ability to uphold excellent working practices, improve Field Support processes and shape leaner, more efficient systems. Even the smallest of improvements could make all the difference.

This role will see you dealing with ICT incidents and Changes and Service Requests, often via remote assistance. Strong technical expertise is therefore essential, including knowledge of toolsets such as SCCM and Service Now, and ideally ITIL. However, collaboration and organisational skills will be just as important in this key role. A natural problem solver, you'll support colleagues and be adept at resolving ICT incidents, Changes and Service Requests.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll benefit from excellent career and professional development.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of Working to keep people safe from Terrorism .

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 14 June 2024.