CRM Business Analyst - 12 month FTC - £50000 -£65000 per annum + Benefits

Key Accountabilities

• Delivering business, IT systems and process analysis to improve organisational capability, acting as a key interface between business and technical teams.
• Determining the implications of proposed changes by eliciting, documenting and analysing business requirements.
• Working with Product Owner(s) to assess requirements against the broader strategic plan, operational priorities and wider impact.
• Maintaining requirement traceability accurately and transparently.
• Engaging closely with stakeholders to understand changing needs.
• Preparing materials for and facilitating workshops across business units and project workstreams.
• Conducting and analysing feasibility studies and impact assessments.
• Analysing and documenting "as is" business processes and modelling "to be" processes.
• Supporting the development of business cases with agreed benefits and costs.
• Translating business requirements into project artefacts, such as user stories, specifications, use case documents, system design documents and data definitions.
• Ensuring that development team and/or vendor partners have a clear and complete understanding of the requirements.
• Supporting and facilitating acceptance testing by the user community, including development of test scenario and test scripts.
• Compliance with the agreed delivery framework.
• Establishing effective working relationships with colleagues at all levels to ensure effective delivery of project tasks and products.

Essential

• Extensive experience of working in an agile delivery environment.
• Experience of end-to-end website implementation projects with integration eg CRM, finance, other SaaS solutions, and single sign on to optimize customer experience.
• Experience of being involved in significant business change including staffing, cultural, financial, transactional, IT and overall performance implications.
• Strong process design and re-engineering skills including process mapping with use of tools such as Visio or other business process modelling tools.
• Experience of using industry standard methods, techniques and business change tools for example BPMN, UML/Use Cases, SWOT analysis, Five Why's, Lean Six Sigma principles and methodology and wireframes.
• Ability to solve problems creatively and effectively and to understand the business drivers for change.
• Experience of analysing business and IT requirements in order to achieve process improvements, cost savings and remove inefficiencies.
• Experience of using a broad range of business analysis skills, including writing a business case, producing cost/benefit analysis, conducting impact assessments, documenting functional specifications, reviewing design documents, and the end-to-end testing process.
• Good understanding of information and document management principles.
• Strong verbal and written communication skills, capable of dealing with people at all levels.
• Proven stakeholder management skills, including the ability to adopt an assertive approach and challenge business assumptions, while maintaining a diplomatic, tactful and sensitive manner.
• Self-starter, able to innovate, work under own initiative and be comfortable with continual change.
• Experience of being able to deliver under pressure to tight deadlines, prioritising work across multiple workstreams.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.