Your new role (Hybrid 2 days on site in Warwick)
As an Oracle HCM Specialist, you will be part of a team responsible for the maintenance and support of ESR (Electronic Staff Records). This is a functional role predominantly, with some technical aspects. You will communicate with end users, understand their issues, prioritise issues for resolution and address the issues raised.

What you'll need to succeed
Oracle HCM experience (eg Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL)
Problem solving, investigative and analytical skills
Experience working within application support team
Exposure to querying, manipulating and configuring SQL
Knowledge of a help desk system and managing service requests/incidents/problems
Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's)
Establish good working relationships with clients and project teams
Customer communication skills, both verbal and written
Provide politically sensitive answers/solutions to issues as necessary
Negotiation and persuasion skills
Ability to work with colleagues and stakeholders at all levels

Nice to have skills
An understanding of ITIL framework
UK Payroll Legislation
Experience of working within the healthcare sector

What you'll get in return
c£450 per day (inside IR35)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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