Business Analyst

• Researching and analysing how a business works, including its people, organization, processes, information, data, and technology
• Identifying and elaborating user and business needs to enable effective design, development, and testing of services and business change
• Making decisions related to prioritization and minimum viable product by using analysis-led insights
• Working with customers to capture requirements, including participation in workshops or interviews and documenting requirements using approved templates
• Creating reports and process maps to document current and proposed working practices
• Designing surveys and questionnaires to establish quantitative process information
• Explaining business concepts to a technical audience and technical concepts to a business audience

A Business Analyst should have the following skills:

• Assess and define workloads and specify appropriate resources to undertake activities
• Organize, measure, and monitor performance
• Communicate and present complex details in a format that is understood by all
• Draw inferences from process details and link these to the big picture by considering business objectives when identifying process improvements
• Analyze business processes and workflows to find out how they can be improved or automated