Application Support Analyst - ThinkFolio - Markit - CADIS - London.

Senior Application Support analyst required for my Asset management client to provide support to applications, such as thinkFolio, and ensure that all failing jobs on the operational scheduler are investigated and resolved. Also, to provide assistance to other team members and internal projects when required.

• Provide day-to-day application support (including thinkFolio and MarkitEDM) to users, ensuring that issues are logged on JIRA.
• Investigate operational issues and resolve them or escalate as appropriate.
• Create or update procedures.
• Help ensure that business users understand the functionality of Front Office applications, particularly enhancements following upgrades.
• Help train business users as required in Front Office applications.
• Help provide support to projects on the Front Office applications, assisting in analysis tasks, interface specification, report specification and development, and testing.
• Help with the system testing of new releases of the applications supported (including thinkFolio) and supporting the business users in planning and performing user acceptance testing.

Skills & Experience required:

• Experience of providing application support in an investment management environment.
• SQL knowledge.
• An understanding of the investment management process from front to Back Office.
• An understanding the main asset types, including equities, Fixed Income, derivatives (exchange traded and OTC), FX, money market.
• Support, or development, of CADIS/MarkitEDM & thinkFolio.
• thinkFolio, or equivalent, investment management system.
• Control-M, or equivalent, batch scheduling tool.
• Excel VBA.