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Job Details

 

3rd Line Support (Permanent)
Location: Stevenage, Hertfordshire Country: UK Rate: Market Rate
 

3rd Line support

  • Ideally, the candidate should have over 3-5 years of experience working with Cisco UC Environments
  • Cisco CCNA or CCNP Collaboration certification is advantageous
  • Management of Datacentre Equipment including Cisco Rack Servers like BE7000H, UCS-C220, UCS-C240, etc.
  • VMware ESXi Management and VM Administration
  • Administration of Cisco UC Servers (Cisco Unified Communication Manager, Cisco Unified IM and Presence, Cisco Unity Connection)
  • Experience in administration of Cisco Expressway Clusters
  • Administration of Cisco SBCs (Cisco Unified Border Elements)
  • Strong understanding of SIP Protocol, ability to analyse SIP Traces, and administration of Cisco Endpoints (Deskphones and Videoconferencing Systems)
  • Ability to independently implement changes on the Cisco UC Platform (System upgrades, Certificate Renewals, etc.)
  • Understanding of Call Routing on Cisco CUCM
  • Ability to analyse and troubleshoot problems in the Cisco UC Environment and 3rd-party applications
  • Handling and support of technical escalations with Vendors
  • Desired: Experience with Cisco Rooms
  • Desired: Experience with Cisco Meeting Server and troubleshooting

Posted Date: 16 Apr 2024 Reference: JS3RD LINE SUPPORT Company: CACI Network Services Contact: Zak Issa
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