Field Engineer- English Speaking location Littau,Switzerland

General aim of the position

- Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and Wireline networks within the assigned geographical area;

- Daily travel to customers' network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance;

- Participate in oncall service rota.

Main tasks

Assurance

- Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;

- Use the available tools and perform measurements to isolate and fix the faults;

- Replace faulty equipment parts and perform functional tests to validate the troubleshooting results;

- Implement temporary solutions whenever appropriate to help faster service restoration;

- Log all actions and update the current status into the trouble ticketing tools;

- Follow the spare part handling processes;

- Support risk assessment activities when required;

- Participate in 24x7 oncall rota.

Fulfilment

- Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;

- Record the implementation results into the corresponding tools, fill in service reports;

- Activate the services and changes in the network together with NOC and/or customer DSS;

- Notify and update NOC and/or customer DSS with the status of the changes during implementation;

Preventive Maintenance

- Perform preventive maintenance activities within the defined SLA;

- Follow the preventive maintenance guidelines;

- Perform site audits;

- Resolve any issues and deficiencies found on site, including the ones discovered during site visits.

- Support the Field Technician for complex tasks;

- Member of project teams within Field Services.

Required competencies

- willingness to travel on a daily basis;

- solid understanding of security and safety rules and standards;

- not afraid to climb on masts and towers;

- Education:

• recognised apprenticeship in the electrical or telecom area (eg electrician, electronician, multimedia technician, )
• advanced education in telecom technologies (eg. telematician) is an advantage.

Please send your CVS to: (see below)